ck333 Privacy Policy

ck333 places the highest importance on its users' privacy. This policy explains what information is collected from you when you use ck333's website and services, why it is collected, and how that information is managed. By accepting the terms and conditions of this platform, you are also accepting this privacy policy.

1 Information Collection

1.1 Information Provided Directly

When you create an account on ck333, make a deposit, or contact support, the following types of information are collected directly:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Payment details — bKash, Nagad, Rocket, or bank account information
• ID card or national identity card copy (for KYC verification)
• Login credentials (username and encrypted password)

1.2 Automatically Collected Information

Certain information is logged automatically while you use the platform. This includes:

• IP address and device type
• Browser version and operating system
• Site browsing session data (pages visited, duration, click patterns)
• Information collected from cookies and similar tracking technologies

2 Purpose of Using Information

Collected information is used only for the following purposes:

• Creating and managing accounts
• Processing deposits and withdrawals
• Preventing fraud, money laundering, and unauthorised access
• Providing customer service — via 24/7 live chat and email
• Delivering a personalised experience and improving the platform
• Sending relevant bonus and promotional information (only with your consent)
• Meeting legal obligations and maintaining records

ck333 never sells your personal information and does not share it with third-party advertisers.

3 Data Security Measures

ck333 maintains data security at both technical and administrative levels:

• SSL encryption — TLS/SSL protocols are used for all data transmission
• Passwords are never stored directly — only encrypted hashes are kept
• Payment information is handled through secure payment gateways
• Internal access to sensitive data is controlled and logged
• Regular security audits are conducted

However, no transmission or storage of data over the internet is entirely risk-free. ck333 is committed to providing the highest reasonable level of security, and in the event of any data breach, immediate steps will be taken and affected users will be notified.

4 Sharing Information with Third Parties

Information may be shared with third parties only in the specific circumstances below and only to the extent necessary:

4.1 Payment Processors

The necessary transaction information is shared with bKash, Nagad, Rocket, and related banks to complete deposits and withdrawals. These organisations follow their own privacy policies.

4.2 Technology Partners

Game software providers (such as Pragmatic Play, PG Soft, JILI, Evolution) process game session data. They use this data solely to operate their technical services.

4.3 Legal Obligations

If ck333 is required to disclose information due to a court order, government directive, or applicable legal obligation, it will comply.

5 Cookie Policy

ck333 uses cookies to ensure the website functions correctly. Cookies are small text files stored in your browser. ck333 uses three types of cookies:

• Essential Cookies: Required to maintain login sessions and security. Disabling these will prevent the site from working properly.
• Functional Cookies: Used to remember your language preference, layout settings, and game history.
• Analytics Cookies: Used to analyse site usage and improve the experience. No personal information is sent to third-party advertising networks.

You can manage cookies through your browser settings, but disabling certain cookies may make some site features unavailable.

6 Data Retention Period

All necessary information is retained while your account is active. After an account is closed, certain information may be kept for a defined period for the following reasons:

• Financial transaction records — as required by legal obligations
• Information needed for resolving disputes
• Records related to fraud prevention and security

Once the required period has passed, personal information is securely deleted or anonymised.

7 Your Rights

As a member of ck333, you have certain rights over your personal information:

• Access: The right to know what information ck333 holds about you.
• Correction: The right to request correction of inaccurate or outdated information.
• Deletion: The right to request deletion of your information in certain cases (not applicable where legal obligations exist).
• Objection: The right to opt out of marketing communications or to object to the processing of your information.
• Portability: The right to receive your own data in a readable format.

To exercise any of these rights, contact ck333's support team via 24/7 live chat or email. For more information on account management related to responsible gaming, see the Responsible Gaming Guidelines.

8 Protection of Minors

ck333 strictly does not accept accounts from anyone under 21 years of age and does not knowingly collect their information. Age is verified at registration. If it is found that a minor has created an account, that account and the associated information will be deleted immediately and any deposited funds will be returned.

9 Changes to the Policy

ck333 reserves the right to revise this privacy policy at any time. If changes are made, this page will be updated and registered members will be notified via their registered email or platform notifications. Continued use of the platform after changes have been made will indicate that you have accepted the updated policy. For answers to general questions, you may visit our Frequently Asked Questions (FAQ) section.

10 Contact Channels

If you have any questions or concerns about this privacy policy, contact the ck333 support team:

• Via live chat — available seven days a week, twenty-four hours a day
• By email — [email protected] (support is available in both Bengali and English)

Once your identity has been confirmed, requests are typically responded to within a reasonable time. To learn more about our operations and services, visit the About Us page.